PlutoNode is a UK-based hosting provider, operating worldwide. Our goal is to offer premium hosting to all customers, irrespective of budget and location. We're dedicated to providing top-notch products at affordable prices and excellent customer support. PlutoNode aims to be the future of hosting.
About UsWe're a thriving community of driven individuals who are passionate about making a difference.
We're committed to pushing the boundaries of what's possible in the world of hosting technology.
Our team culture is built on trust, empowerment, and a shared dedication to excellence.
With multiple positions available, you can help shape the future while doing what you love.
You'll acquire and develop multiple skills, while gaining experience within the hosting industry.
You'll gain a deeper understanding into our systems, products and brand.
Future opportunities opened up with the experience and knowledge gained.
Be part of a fun, friendly, social, collaborative and flexible working environment.
Regardless of your position, you're entitled to a 25% discount on most of our products.
You'll receieve consistent refresher training and 1:1 mentoring, supporting you all the way.
You'll fill out a Google form with your details, CV/resume and some basic information.
You'll complete a basic assessment (10-20 questions) to assess your knowledge.
You'll participate in a 15-30 minute voice interview, so that we can get to know you better.
You'll become a team member with full responsibilities after a 2 week trial phase.
PlutoNode is in search of proactive Support Agents responsible for resolving technical issues and ensuring a smooth post-sales support experience. Your role will be pivotal in assisting customers with all kinds of technical queries.
Requirements:
▪ Applicants must be at least 16 years old at the time of application.
▪ Previous experience in a technical support role within the hosting industry.
▪ The ability to speak and write in fluent English, alongside excellent communication skills.
▪ The ability to work independently or as part of a team, within a fast-paced environment.
▪ Advanced technical knowledge related to the services we offer.
▪ Experience using the Pterodactyl and DirectAdmin control panels.
Responsibilities:
▪ You'll be constantly interacting with customers in a high-volume environment.
▪ You'll be expected to handle technical support tickets through our Client Area.
▪ You'll be working alongside other Support Agents and reporting to the Customer Experience Manager.
▪ You'll be escalating tickets to specific technical-based team members if appropriate.
Benefits:
▪ Full onboarding training and access to a mentoring program.
▪ Private Human Resources support and guidance.
▪ An exclusive 25% discount on most PlutoNode services.
▪ This position is currently voluntary unless otherwise agreed.
Please Click Here to apply!
